SHIPPING & RETURNS

SHIPPING

We ship all orders in 2-3 business days with DHL EXPRESS. Expected delivery in EU is 2-3 business days, 4-6 business days to USA, 4-6 business days to Canada, 6-14 business days to Australia.

ORDER CHANGES AND CANCELLATIONS

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order, contact with us.

RETURN POLICY

Returns are accepted on ALL products. Yes, even Sale items. However, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return. Please email merelyuscom@gmail.com for return instructions and get a unique RMA number for mailing.

Return Address: Kervansaray Mahallesi. 3101. Sok No:3 Bağbaşı Denizli Türkiye

Buyer is responsible for return shipping costs and any loss in value.

TIMELINE FOR RETURNS

Your return request will be processed within 4-7 business days after we receive your item(s).

If you are expecting a return payment, please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS)

İKİKIZ cannot be held responsible for any additional taxes and duties. In the event that you decide to refuse any shipments from İKİKIZ, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to İKİKIZ. This amount will be subtracted from your merchandise refund. Returns must be sent via DHL EXPRESS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Please be sure to package returns well, as items damaged from improper packaging will not be accepted.